Free Trial & Introductory Offer Terms

1. The free month, in one line

You get one calendar month on the Growth plan, at no charge, with the whole product available to you — the clinical half and the follow-up half — and the same onboarding, configuration and support a paying Growth clinic receives. It is not a limited or feature-restricted trial.

2. What has to be in place before it starts

• An active UPI Autopay mandate. The trial does not begin until one is in place — it exists so that the messages described in clause 4 can be collected if you do not continue, and for no other reason.
• Marketing sending is capped at 2,000 marketing messages for the month. We can raise the cap on request and at our discretion — ask us, we would rather raise it than have you hit it unexpectedly.
• All of our ordinary Terms & Conditions continue to apply throughout, including acceptable use and patient consent.

3. Why the trial runs on Growth and not on Base

The point of the month is that you experience the whole product before you ever see an invoice, so the decision at day 31 is a real choice rather than an upsell from a hobbled starting point. It also means the trial settles at Growth's message rate, which is the cheaper of the two — see clause 4.

4. Messages during the trial are not free

The plan fee is waived for the month. The marketing messages you choose to send are not, and they are not billed monthly either. What happens to them depends on one thing only: whether you continue.

If you sign up at the end of the trial, the marketing messages you sent during it simply come out of the annual bundle you have then paid for — 6,000 marketing messages a year on Base, 10,000 marketing messages a year on Growth. You are not invoiced separately for them at all.

If you do not continue, those messages are invoiced to you at ₹1.25 each. The trial runs on Growth, so it settles at Growth's rate. Utility, authentication and service messages — booking confirmations, appointment reminders, no-show reschedule nudges, feedback requests and replies to a patient who messaged you first — are free and unmetered, during the trial and on every plan, and never form part of this calculation.

5. What happens at day 31

There is no monthly plan to fall back on, so at the end of the month you choose Base or Growth, or you leave. If you leave, marketing sending stops, appointment confirmations and reminders keep going out for a further 14 days so no patient is punished for a commercial decision, and the account then becomes view-and-export only. Your clinical records stay readable and fully exportable throughout, and after.

• Day 31 — you choose a plan, or the trial ends.
• If the trial ends, marketing sending stops; appointment confirmations and reminders keep running.
• Fourteen days later, the account becomes view-and-export only.
• At any point, including after that — your data can be exported in full, at no charge. We will never withhold it to push a conversion.

6. The introductory offer

Until the end of 30 September 2026, a clinic's first year is ₹24,990 instead of ₹45,000, with every Growth feature and the full 10,000 marketing messages bundle for that year.

The ₹9,990 setup and onboarding fee is waived entirely under the offer. The ₹14,990 website charge is NOT waived — it remains payable at go-live in the ordinary way, and clause 4 of our Terms applies to it unchanged.

The offer applies to your first plan year only. Year two renews at the standard published price for the plan you are then on. We will tell you the renewal figure before it falls due; it is the same number that is on our pricing page today.

7. The closing date is real

The offer closes at the end of 30 September 2026, India Standard Time. That date is fixed and stated on our pricing page. We are not going to quietly extend it, and there is no countdown on the website pretending the deadline is nearer than it is. If you are reading this after that date, the offer has ended and the standard prices apply.

8. How the two fit together

The free month and the introductory offer are independent. You can take the trial and then buy at the introductory price if the offer is still open when you decide; you can buy at the introductory price without taking a trial; and you can take a trial after the offer has closed and buy at the standard price. Nothing here requires you to take one to get the other.

9. Billing during and after the trial

Any invoice arising under clause 4 follows the ordinary billing mechanics in our Terms: issued at the end of the month, due on the 5th of the following month at 12:00 IST, collected by UPI Autopay with three attempts on the 5th, 6th and 7th. If it is still unpaid on the 8th, the standard late payment fee applies — ₹1,500 or 10% of the invoice, whichever is higher, capped at ₹10,000 — and marketing sending pauses; appointment confirmations and reminders continue. Charged once per invoice, never re-applied and never compounded. All prices are exclusive of GST. Velvet Vizion's GST registration is in process — until it is effective, invoices carry no GST; once it is, GST is added at the applicable rate.

10. Ending a trial early

You may end the trial at any time by telling us in writing. Clause 4 applies as if you had reached day 31 without continuing: you are invoiced for the marketing messages already sent, at ₹1.25 each, and for nothing else. We may end a trial early if the account is used in breach of our Terms or Meta's policies, in which case clause 5 applies from the date we tell you.

11. Changes

We may change or withdraw the free trial and the introductory offer at any time. Any change applies only to clinics who start after the change: once your trial has started or your introductory year has been invoiced, the terms above are fixed for you.

12. How to reach us

Questions about the trial, the offer, or anything on this page go to Siddharth (trading as Velvet Vizion) at legal@velvetvizion.com, Chandigarh, India.