Asked and answered.

Vizion Flow is dental practice management software that also fills the chairs. One half is everything you do with a patient in front of you — charting, treatment plans, clinical notes, prescriptions, imaging, the appointment book, GST invoicing, consent and compliance. The other half is everything that happens when nobody is looking — the enquiry at 10:48pm, the plan that was declined in March, the patient who never came back, the chair that just went empty. Every other system records what happened. Flow records it and then acts on it.

It is a practice management system. The follow-up engine is attached to it, and that is the entire point: the recall knows what the dentist actually found, the chase knows what the patient declined and what it was worth, and the ad reporting knows what the patient was eventually treated for. A marketing tool bolted onto someone else's records cannot do any of those things, because it never sees the clinical side.

No, and it is not going to. Flow shows the dentist what the machine captured — full screen, side by side across dates, measured and annotated if you want it — and stops there. It does not tell you what you are looking at. Diagnosis is the dentist's, and software that appears to make that call is a medical device with a different regulator behind it.

The messages are written to sound human, not like a bot, and they reply in whatever language and script the patient wrote in. When a conversation turns complex or sensitive, it hands off naturally to your team — inbound replies land in the dashboard for a person to answer.

No. It removes the repetitive follow-up work; judgment stays human. The dashboard itself is designed around one question: would a tired receptionist at 7pm feel in control, or overwhelmed, looking at this?

No — deliberately. Advertising isn't our craft, and we'd rather refer you to a partner than do it half-well. What Flow does is tell you what each ad cost you per booked patient rather than per click, which is the number your agency cannot give you because they never see who sat in the chair.

Adult, paediatric and mixed dentition, FDI numbering, every surface — three taps per finding, or say it out loud and it charts itself. Six-point periodontal charting is included on every plan, Free too, with voice entry and a visit-to-visit comparison. Medical history carries a red-flag banner that cannot be dismissed.

Yes, and it is the single most valuable thing in the system. A declined or deferred plan is recorded with a structured reason rather than a note nobody reads — which is what makes it possible to ask again, properly, at the right time, instead of never at all.

Captured straight onto the chart, against the tooth they belong to. An assistant can shoot clinical photos on a phone through a QR code and they land on the right patient without anyone emailing anything. Compare, measure, annotate and full-screen patient presentation are on Growth; capturing an image and viewing it full size is on every plan, Free included, and always will be — a clinic that cannot see the X-ray it just took because of its plan is a patient-safety failure with our name on it.

There is a dental formulary, and drug-allergy blocking is a hard stop rather than a warning you can click past. Clinical notes are append-only: a note can be added to, never quietly rewritten, and every change sits in an audit trail nobody can edit — including us.

Yes. A patient's record links to their ABHA number, and every consent your clinic takes is logged in a DPDP consent ledger with what it covered and when it was given. Consent forms are presented in the patient's own language and signed on screen.

Yes — 1:1 video sessions, on Growth. The patient opens a link and presses one button; there is no app to install. The session is booked like any other appointment and attaches to the patient's record. Useful for a first opinion, a post-op check, or a photo that needs a proper look.

Every visit starts in a chair, and the board shows who is in which chair and for how long. Free has 2 chairs and Growth includes 3. A chair limit never stops you starting a visit. A visit beyond your last chair is simply recorded without one — nothing about a patient's care waits on a purchase.

On Growth, an AI assistant answers every call to the clinic — day, night, lunch hour, Sunday — and puts what the patient wanted in front of your team. There is no missed call left to recover. Anything clinical or sensitive is for your team to handle, not the assistant. Calls draw from your AI scoops; there is no per-minute charge.

Two plans. Free is free forever — the whole clinical record, the appointment book and billing, no card and no onboarding fee. Growth is ₹34,990 a year plus ₹4,990 one-time onboarding, and adds everything that works on its own. Until 15 October 2026, Growth is ₹24,990 a year, locked for life, with onboarding free.

Free is the record and the desk: charting, perio, treatment plans, notes, prescriptions, medical history, imaging capture, consent, ABDM, the audit trail, the appointment book, GST invoicing and full export. You can see every declined plan, balance and due recall, and act on them by hand. Growth is the engine that does it for you — instant replies, nurture, reminders and no-show recovery, the AI assistant that answers every call, the declined-treatment chase, clinically-driven recall, balance-due recovery, reviews and referrals, Instagram, ad cost per booked patient, 1:1 video sessions, the operations half, up to three locations and lifetime history.

Yes, with no time limit and no card. The one thing on Free that costs anything is a WhatsApp number, and only if you ask for one: ₹200 a month for the number and 25 paise a message for the reminders it sends. Free never sends campaigns or other marketing messages.

Sign up before the offer closes and the paid plan is ₹24,990 a year instead of ₹34,990, with the ₹4,990 onboarding fee waived. And it is not a first-year discount: ₹24,990 is your price for as long as you stay, renewal after renewal. The price is locked for as long as your subscription continues without a break. Commit to two or three years and the longer-commitment discounts apply on top of it. The offer was due to close on 30 September 2026. We have extended it to 15 October 2026 — and said so here, rather than moving a date quietly. 15 October is the final date, and there is no countdown timer on this page.

Yes. Take Growth for two years and onboarding is free and the plan is 10% off; for three years, onboarding is free and the plan is 15% off. At the standard price that is ₹62,982 for two years or ₹89,225 for three. Under the introductory offer the same discounts apply on top of the locked ₹24,990. Two- and three-year terms are paid up front for the whole term. The discount applies to the plan fee; chair add-ons and messages are priced as usual. Totals are rounded to the nearest rupee.

No, and there never will be. There is no monthly plan and there never will be. If you would rather spread the fee, you can arrange your own EMI with a healthcare lender — CarePay and Bajaj Finserv Health both do this for clinics. That is your contract with the lender, not with us: we invoice the term, you settle it however you have arranged.

No — you pay for what you send, and a bundle makes it cheaper. On Growth, marketing messages are ₹1.25 each and utility and service messages 20 paise. Bundles: ₹4,000 for 3,000 marketing and 6,000 utility and service messages; ₹9,000 for 7,500 marketing and 15,000 utility and service messages. A bundle is a one-time purchase, valid for twelve months from the day you buy it. Bundle messages are used first; after that, messages bill at the per-message rates. Unused messages do not carry over and are not refundable.

Growth includes a yearly allowance of AI scoops — the one unit every AI feature draws from, the call assistant included. There is no per-minute charge for calls. Asking for help in the app never uses a scoop. If the allowance runs out, you top up with a prepaid pack. Nothing is ever charged automatically, and an AI action shows roughly what it will use before you press it. Included scoops reset at each renewal and do not carry over. Top-up scoops do not expire while your subscription is active. Scoops are not refundable, transferable between clinics, or exchangeable for cash.

The paid plan includes 3 chairs. The first chair beyond that is ₹2,000 a year, the next ₹4,000, the next ₹6,000 — each one ₹2,000 a year more than the last. A chair limit never stops you starting a visit. A visit beyond your last chair is simply recorded without one — nothing about a patient's care waits on a purchase.

On Growth, ₹4,990 for onboarding — the guided ~14-day target covering your WhatsApp Business API, your data migration, configuration and training — due before we begin. It is free under the introductory offer and on any two- or three-year term. If you want us to build or redesign your website, that is ₹14,990, due only at go-live. Free has no one-time charges.

Growth supports up to 3 locations; each one beyond the first is a ₹14,990 one-time onboarding add-on. The paid plan covers 600 new patient enquiries a month. Enquiries beyond that are never blocked and never stop being captured — they bill quietly at ₹3,990 per 500, on your normal invoice.

Not any more — there is a Free plan instead, with no time limit. Use the clinical record and the desk for as long as you like, and move to Growth when you want the engine working for you.

All prices are exclusive of GST. Velvet Vizion's GST registration is in process — until it is effective, invoices carry no GST; once it is, GST is added at the applicable rate.

Your clinic's own. Every clinic that sends from Vizion Flow does it from its own WhatsApp Business Account, its own dedicated number, and its own Meta-approved display name — never a shared sender, never another clinic's overlap. The number is included on the paid plan; on Free it is optional.

A phone number dedicated to the WhatsApp Business API — one that's not active on the regular consumer WhatsApp app. Setup is guided end-to-end via Meta's Embedded Signup.

Two steps belong to Meta, not to us: business verification and WhatsApp display-name approval, both per-clinic. They usually cooperate; when they don't, we tell you exactly where things stand. Fourteen days is our target, not a stunt promise.

Utility, authentication and service messages — booking confirmations, appointment reminders, feedback requests, and replies to a patient who messaged you first — are 20 paise each on Growth. Marketing messages — campaigns, recall nudges, the declined-treatment chase, referral and review asks — are ₹1.25. A bundle covers both at a lower price.

Anything promotional: campaign broadcasts, promos, re-engagement pushes, recall nudges, referral and review asks — anything with a "book now" in it. Confirmations, reminders and service replies are utility or service, billed at the lower rate.

Meta does, not us. WhatsApp classifies every message template, and Meta's own delivery receipt is the billing source of truth. Meta can also reclassify an existing template — for example from utility to marketing — which can change what messages sent under it cost. That is outside our control, and we'd rather you know it up front than find it on an invoice.

Nothing stops. Messages beyond the bundle bill at ₹1.25 for marketing and 20 paise for utility and service, on a monthly invoice in arrears — or you buy another bundle. There is no cliff and no block in the way of a message you meant to send.

No. A bundle is valid for twelve months from the day you buy it, and whatever is left at the end of that does not carry over. We would rather say that here than have you find it in a clause.

No. Campaigns are unlimited on Growth. You pay per message, not per campaign — so running four smaller, better-targeted campaigns costs the same as one big one of the same size.

In real time, on the dashboard: how much of your bundle is left, what anything beyond it has cost so far this month, and what the invoice is heading toward. Nothing hidden.

The plan fee is paid up front for the term — one year, two or three. Bundles are paid when you buy them. Messages beyond a bundle — and nothing else — appear on a monthly invoice in arrears. Moving to Growth includes a UPI Autopay mandate. Any monthly invoice is due on the 5th of the following month, 12:00 ist, and auto-debit is attempted three times — on the 5th, 6th and 7th.

If it's still unpaid on the 8th, a one-time late payment fee of ₹1,500 or 10% of the invoice, whichever is higher, capped at ₹10,000 is added — charged once per invoice, never compounded — and marketing sending pauses. Appointment confirmations and reminders keep going out, because a patient should never miss an appointment over a billing dispute. At 30 days the account becomes view-and-export only: your clinical records stay readable and fully exportable throughout. Everything restarts within minutes of payment.

Three years of records inside BestoSys, Dentee, KiviHealth, a spreadsheet or a stack of registers is not a reason to stay — it is the only reason most clinics stay. On the paid plan we move it for you, as part of onboarding.

We work to a ~14-day target. Two steps sit with Meta — business verification and display-name approval — and can take longer; when they do, you'll know exactly where things stand.

Very little by design. Onboarding is done for the clinic, not by the clinic — the migration, WhatsApp setup, configuration and training are all handled in the guided setup.

They learn one layout, and then they can choose how it looks. Vizion Flow ships with two appearances — Velvet, which is bold and high-contrast, and Clinic, which is calm and traditional — switchable per person in Settings. It changes colours and type only, never what is on screen or where anything is.

Full export of everything — patient records, clinical history, imaging, billing and lead history — on either plan, including Free, at any time, for no fee and with no notice period. Not a support ticket, not a retention call, not a negotiation. A button. We would rather you be able to leave easily and choose to stay. Software that keeps clinics by making the exit painful is software that has stopped trying.

Nothing is deleted on either plan — this is a reporting window, not a retention policy. Free shows the last 7 days on the dashboard; Growth shows lifetime history. Full export covers everything on both.

On Google Cloud Platform, in a Google Cloud region within India, so patient data is resident in India. Message delivery additionally runs on Meta's WhatsApp Business Platform. The detail, including our sub-processors, is in the Privacy Policy and the Data Protection Terms.

Never. Each clinic is a fully separate workspace and a fully separate WhatsApp Business Account — even if the same patient later attends a different clinic on Vizion Flow, there is no overlap.