Data Deletion

1. The short version

Open Vizion Flow, go to Settings, and press Disconnect on the WhatsApp card or the Instagram & lead ads card. That immediately deletes the stored connection — including the access token — and tells Meta to stop sending us that account's messages. Nothing further is received from Meta from that moment.

If you also want the message and enquiry records already inside your Flow account erased, write to legal@velvetvizion.com and ask. That is a separate step, because those records are your clinic's own patient history and we will not delete a clinic's records without being asked.

2. What we receive from Meta

Connecting is what gives us any Meta data at all. Before a clinic connects, we hold nothing from Meta. After connecting, this is the whole list:

• WhatsApp — the WhatsApp Business Account id, the phone number id, the display phone number and the verified business name shown to patients, and an access token, stored encrypted. Once connected, the WhatsApp messages sent to and from that number: message text, the patient's phone number, and delivery status.
• Facebook Page — the Page id, the Page name, and a Page access token, stored encrypted. We store only the one Page you pick, not every Page you administer.
• Instagram — the Instagram Business account id and its @handle, and the direct messages and story replies sent to that account: message text, any attachment, and the sender's Instagram-scoped id.
• Lead ads — the submissions from your own lead forms: the answers the person typed, plus the ad, campaign and form they came from.

3. Disconnecting, step by step

Any user with the Doctor/Owner role can do this. It takes about ten seconds and needs nothing from us.

• Log in to Vizion Flow at flow.velvetvizion.com.
• Go to Settings.
• Find the WhatsApp card, or the Instagram & lead ads card.
• Press Disconnect.

4. Removing us from your Facebook account as well

Disconnecting inside Vizion Flow is enough. If you would also like to revoke the permission at Meta's end, you can do it from Facebook directly: go to Settings & Privacy, then Settings, then Business Integrations, find Vizion Flow, and press Remove. Doing this on Facebook without disconnecting inside Flow will also stop the connection working, but our stored row is only cleaned up on the next attempt to use it, so pressing Disconnect in Flow first is the tidier order.

5. Having the data deleted

To have data we received from Meta erased, email legal@velvetvizion.com from the address on your Vizion Flow account, and tell us which of these you want: the Meta connection details, the WhatsApp message history, the Instagram conversations, the lead-ad enquiries, or all of it.

We will confirm your request, carry it out, and write back to say it is done. We aim to complete deletion requests within 30 days, and usually far sooner.

If your clinic closes its Vizion Flow account, you can retrieve your data before the account is decommissioned, and we will delete or return it on your request, as set out in clause 9 of our Data Protection Terms. Ask us in the same way, and we will confirm when it is done.

• Deleted on request: the connection record and access tokens, the WhatsApp message log, Instagram conversations and attachments, and lead-ad enquiry records.
• Not ours to delete: anything held by Meta itself, including the messages in your own WhatsApp Business Account and Instagram inbox, and the leads in Meta's Leads Center. Those live in your Meta account and are removed from there.
• Kept where the law requires it: a clinical record a dentist must retain, and the minimum billing records tax law requires us to keep. We will tell you plainly if anything falls into this and why.

6. If you are a patient, not a clinic

If you have messaged a dental clinic on WhatsApp or Instagram and that clinic uses Vizion Flow, we hold your messages on that clinic's behalf. The clinic decides what happens to them; in data-protection terms, the clinic is the Data Fiduciary and we are its Data Processor.

The quickest route is to ask the clinic directly. You can also write to us at legal@velvetvizion.com and we will pass your request to the clinic and support them in meeting it. To stop WhatsApp messages from a clinic straight away, reply STOP to any of them — that takes effect immediately and needs nobody's approval.

7. Contact

Data deletion requests and any question about this page: legal@velvetvizion.com. Our Grievance Officer under the Digital Personal Data Protection Act, 2023 is Siddharth, at the same address. This page applies to the Vizion Flow service operated by Velvet Vizion, and sits alongside our Privacy Policy and Data Protection Terms.