§ What It Does
Every other practice management system records what happened. Vizion Flow records what happened and then acts on it — it knows a patient declined a ₹46,000 implant, and it asks again, properly, at the right time.
§ How To Read This Page
The clinical half comes first because it is the bigger product. Everything on this page is live today; where a line is on Growth only, it says so.
Half one — The Chair
Charting, treatment plans, notes, prescriptions, imaging, the appointment book, invoicing, consent, compliance. The whole clinical record, built for a dentist working at speed with gloves on.
Half two — The Front Desk
The enquiry at 10:48pm, the plan that was declined in March, the patient who never came back, the chair that just went empty at 4pm. Answered, chased and filled — automatically, from your clinic's own WhatsApp.
§ The Chair — Charting
Tooth chart
Adult, paediatric and mixed dentition, FDI numbering, every surface. Three taps per finding — or say it out loud and it charts itself.
Gum charting
Six-point periodontal charting with voice entry, and a visit-to-visit comparison that shows you what moved since last time.
Medical history
Taken once, kept current, and surfaced with a red-flag banner that cannot be dismissed. The dentist sees the allergy before the needle, not after.
§ The Chair — Treatment planning
Treatment plans
Phases, alternatives, and — the part no other system keeps — why a patient said no, recorded as a structured reason rather than a note nobody reads.
Multi-sitting treatment tracker
What is half-finished across the whole practice, whose it is, and what it is worth. Root canals that never got their crown stop being invisible.
Clinical notes
Templates and voice dictation, append-only. A note can be added to; it cannot be quietly rewritten afterwards.
Prescriptions
A dental formulary with drug-allergy blocking that is a hard stop, not a warning you can click past.
§ The Chair — Imaging
X-rays and photos, straight onto the chart
Captured against the tooth they belong to. An assistant can shoot clinical photos on a phone through a QR code and they land in the right place, on the right patient.
Compare, measure, annotate, presentGrowth
The same tooth side by side across dates, calibrated measurement, an annotation layer, and a full-screen view for showing the patient. Flow shows the dentist what the machine captured — it does not read the image for you, and it never will.
§ The Chair — The day itself
Appointment book
Chair-wise and dentist-wise, with check-in and a live queue the front desk actually runs the morning from.
Invoicing and collections
GST-correct invoices, UPI, part payments, the daybook and end-of-day cash reconciliation. The money side closes at the same time the clinic does.
Video consultation
A first opinion or a post-op check without the patient travelling. Runs in the browser, no app to install, and the call attaches to the patient's record like any other visit.
§ The Chair — Consent, records and compliance
Consent forms in the patient's own language
Signed on screen, stored against the treatment they belong to, and readable by the patient who signed them.
ABDM / ABHA and a DPDP consent ledger
The record links to a patient's ABHA number, and every consent your clinic takes is logged with what it covered and when it was given.
Immutable audit trail and role-based access
Who saw what, who changed what, and when — kept in a trail nobody can edit, including us. Receptionists, assistants and dentists each see their own slice.
§ Half Two — The Front Desk
Every line below is driven by what is in the clinical record — which is the reason it works and the reason a bolt-on marketing tool can't do it.
Every plan that was declined or deferred, with its value, its reason, and a message that asks again properly at the right time. This is the money the rest of the industry never even counts.
Day, night, Sunday, festival. A WhatsApp reply from your clinic's own number, in whatever language the patient wrote in.
Interested, undecided, then silence. A spaced sequence written to sound like a person keeps the conversation alive.
Reminders before the visit, and a reschedule nudge to the patient who didn't turn up — while the gap is still fillable.
A call your front desk couldn't reach becomes a WhatsApp message and a callback entry, instead of vanishing into a phone log nobody opens.
Not a six-month timer. The patient is recalled for the specific thing that was flagged, at the interval the dentist chose, in a message that says what was found.
Someone cancels at 3pm. The patients who could take that slot hear about it before the chair goes cold.
Treatment delivered, balance outstanding, and nobody wants to make the awkward call. Flow does the polite following-up.
They land in Flow instead of dying in someone's phone — answered in whatever language and script the patient used. Instant replies are on Growth; the shared inbox is on both.
Not per click and not per form-fill. Cost per patient who sat in the chair, by source, measured against what they were actually treated for.
Asked at the moment a patient is most pleased, which is the moment nobody in a busy clinic remembers to ask.
The small, human ones. Sent on time, in the right language, without anyone maintaining a list.
§ Half Three — Operations
Consultant statements, lab cases, stock, sterilisation and instalment contracts. All of it is on Growth.
Rules, accrual and a monthly statement per consultant. The arithmetic that currently costs an owner a Sunday.
Cases out, cases back, and delays visible before the patient is already in the chair waiting for a crown that hasn't arrived.
One query finds every patient carrying a recalled lot. Consumables come off the shelf as procedures are recorded, not when someone remembers.
Autoclave register, spore tests, and pouch-to-patient traceability — so a failed test names the patients, the loads in doubt and the pouches to pull.
Instalments, the chasing, and a collection forecast that tells you what is actually coming in next month.
The entire clinical record — charting, perio, treatment plans, notes, prescriptions, imaging capture, the appointment book, GST invoicing, consent, ABDM, the audit trail and full data export — is on both plans, and always will be. Growth adds the back catalogue of recovery work and the operations half. See which plan does what →
§ Under the Hood
Vizion Flow’s core is a durable scheduling engine — clock-driven and catch-up-safe. A recall the dentist set for nine months fires in nine months, whether or not anyone has the dashboard open, and a message that should have gone out during an outage goes out after it. That reliability is the defensible heart of the product.
“Always-on means always. Not ‘when the tab is open.’”
§ Your Name, Your Number
Every clinic on Vizion Flow gets its own WhatsApp Business Account, its own dedicated number, and its own Meta-approved display name. Messages arrive as “your clinic” — never a shared sender, never another clinic’s overlap, even if the same patient later attends a different Flow clinic. Velvet Vizion operates as a Meta Tech Provider and consolidates the billing behind the scenes; the identity patients see is only ever yours.
One requirement: you’ll need a phone number dedicated to the API — one no longer active on the regular consumer WhatsApp app.
§ Why Reminders Are Free
WhatsApp prices messages by category. The boring, factual ones — booking confirmations, appointment reminders, no-show reschedule nudges, feedback requests, replies inside an open conversation — are free and unmetered on both plans, however many you send.
The persuasive ones — campaigns, recall nudges, the declined-treatment chase, referral and review asks — come out of the bundle included in your annual fee: 6,000 marketing messages a year on Base, 10,000 marketing messages a year on Growth. Past the bundle they bill at ₹1.40 and ₹1.25 each, on a monthly invoice in arrears. Nothing blocks, nothing cliffs, and no upgrade prompt ever stands between you and a message you meant to send.
Wherever a message can honestly be written as a neutral statement of fact, we write it that way — so it stays out of your bundle entirely. And campaigns themselves are unlimited: you pay per message, never per campaign.
Which category a message falls into is decided by Meta, not by us — their delivery receipt is what we count from. Meta can also reclassify a template later, which can change whether messages sent under it are billable. That’s outside our control, and we’d rather you know it now than find it on an invoice.
Free & unmetered — both plans
Confirmations · reminders · reschedule nudges · feedback requests · service replies
Counts against your bundle
Campaigns · promos · recall nudges · treatment-plan chase · referral and review asks
Base: 6,000 marketing messages a year, then ₹1.40 each · Growth: 10,000 marketing messages a year, then ₹1.25 each
§ Appearance
Two appearances ship with Vizion Flow, switchable per person in Settings. The receptionist and the dentist can each choose their own.
Theme 1
Cream and plum. Bold, high contrast, the way this website looks.
Theme 2
Jade and linen. Soft corners, calm and traditional — the way clinical software is expected to look.
It changes colours and type only — never what is on screen, never where anything is. Nobody has to relearn a layout to get the look they want.
§ On Purpose
Doesn't diagnose — it shows the dentist what the machine captured, nothing more.
Doesn't replace your receptionist's judgment — complex threads hand off to a human.
Doesn't run your Google or Meta ads — we measure them, we don't buy them.
Doesn't manufacture urgency — no “10x your revenue” promises.
Never shares your WhatsApp identity — your number and name are yours alone.
Doesn't hold your data hostage — full export, any time, no fee.
§ Proof, Not Promises
Declined treatment re-accepted, lapsed patients returned, no-shows prevented, balances collected, chair gaps filled — and what each source cost per booked patient, measured against what those patients were actually treated for. It is the one number a records vendor cannot produce and an ads tool cannot produce, because each of them only holds half of it.
Full export of everything — patient records, clinical history, imaging, billing and lead history — on either plan, at any time, for no fee and with no notice period. Not a support ticket, not a retention call, not a negotiation. A button.
The demo is a live look at this panel.