Terms & Conditions

“Velvet Vizion”, “we”, “us” means the studio named in the Imprint, which designs and builds websites exclusively for practices and healthcare providers.

“You”, “Client” means the natural or legal person who engages us for services or uses this website.

“Services” means the strategy, design, copywriting, engineering, and related work described in a written agreement, including any Care Plan.

“Project” means a single engagement to design and build a website (Tier 1, 2, 3, or a custom scope agreed in writing).

“Deliverables” means the final files, source code, content, and access we hand over to you at launch.

“Care Plan” means the optional monthly service following launch (updates, performance reviews, support).

We design, build, and launch websites for practices and other healthcare providers. A typical Project includes strategy, information architecture, design, copywriting, engineering, performance tuning, basic on-page SEO, and launch.

We do not provide medical, legal, tax, or advertising services beyond what is documented in the agreement. We owe the professional delivery of the work described, not any specific business outcome (e.g. a number of bookings).

An engagement begins when both sides confirm a written agreement (typically a short scope of work by email or PDF) and the first instalment is received. The agreement records the tier or custom scope, the agreed timeline, the points of contact on both sides, and any deviations from these Terms.

We communicate primarily by email and a shared project link. We expect responses to design reviews and copy approvals within five working days; the 14-day commitment in Section 5 assumes this cadence.

Project fees are quoted in Euro (EUR) and stated openly on our pricing page or in your agreement. The standard payment structure is:

• 50% to begin work,
• 50% at launch, before final handover of source files.

Different payment structures are possible and are recorded in the agreement in writing.

All prices are exclusive of statutory value-added tax (currently 19%) unless expressly stated otherwise.

Invoices are payable in full within 14 days of receipt. Care Plans are billed monthly in advance. In the event of late payment, statutory rules apply (§§ 286, 288 BGB); we may pause work until outstanding amounts are settled.

The 14-day commitment is a calendar measurement: it begins on the working day the first instalment is received and the kick-off call is completed, and it ends on the calendar day we hand over the launched website.

The commitment is conditional on three things: (a) you respond to design reviews and copy approvals within five working days, (b) you provide the practice information we request (treatments, team, contact details, existing photographs) within seven working days of kick-off, and (c) the agreed scope does not materially change after kick-off.

If delays attributable to you push delivery beyond 14 days, a revised launch date is recorded in writing and the commitment is considered honoured on the new date.

The Project requires your cooperation. You name a binding point of contact, provide the necessary content on time and in usable form, and give approvals within the agreed periods.

You warrant that you hold the necessary rights to the content you provide (text, logos, images, trademarks) and that its use does not infringe third-party rights. Written approval of a milestone is an email or message from your designated contact confirming the work for that milestone.

Two structured rounds of design review are built into every Project. A round is a consolidated set of written feedback on the work to date, sent within five working days of receiving the review link.

Additional rounds, or substantive changes after written approval of a milestone, are billed at our then-current hourly rate, which is shared in advance. We tell you before any additional effort begins.

Your rights. Anything you give us — practice name, logos, photographs, copy, brand assets — remains yours. We use it solely to deliver the Services.

Transfer of project rights. On full payment, we grant you an unlimited, non-exclusive right of use to the custom design, copy, and code created specifically for your Project, for the purposes of your practice.

Our retained rights. Our underlying design system, component library, engineering patterns, code templates, internal tooling, and any pre-existing materials remain our intellectual property. You receive a perpetual licence to use these as embedded in your website; we may re-use them on other Projects.

Portfolio use. Unless you object in writing, we may show your Project in our portfolio and case studies, link to the live site, and reference it with prospects.

We treat non-public information you share with us — patient counts, revenue figures, internal documents, unpublished plans — as confidential. We do not share it outside the team working on your Project, and we delete it on request after the engagement ends.

The same protection runs the other way: our pricing structure beyond what we publish, internal documents, work-in-progress designs for other practices, and the technical architecture of our studio are confidential and not for redistribution.

Care Plans are optional, month-to-month services that begin at launch. They cover ongoing availability and performance checks, small content updates, security patches, and one named point of contact who replies during business hours.

Unless agreed in writing, they do not cover net-new features, major redesigns, new pages from scratch, paid advertising, third-party service fees (hosting, analytics, booking tools), or work outside healthcare strategy.

You can cancel a Care Plan at any time with 30 days’ notice in text form. Pre-paid months are not refunded but remain in effect through the notice period.

The right to terminate for good cause remains unaffected for both sides. Good cause exists in particular where the other side materially breaches these Terms and does not cure the breach within 14 days of being asked.

On termination, we hand over the work to date in its existing form, you pay for the services rendered up to termination, and any pre-paid, unperformed portion of the second instalment is refunded.

If we cannot align on a design direction after two structured design rounds — meaning you remain unsatisfied and neither side believes a third round will close the gap — we refund the second instalment in full. You keep all materials produced to that point.

Outside this scenario, fees for completed and approved work are not refundable. This is the same policy we describe in the homepage FAQ; it is deliberate.

We provide the Services with the care of a competent studio. Statutory warranty rights apply to defects.

We are liable without limitation for damage arising from injury to life, body, or health, for intent and gross negligence, and under the Product Liability Act. For slightly negligent breach of a material contractual obligation (cardinal duty), liability is limited to the foreseeable damage typical of the contract. Otherwise, liability for slight negligence is excluded.

We do not warrant uninterrupted hosting uptime (which depends on the hosting provider), specific search-engine rankings, specific conversion rates, or compatibility with every browser or device beyond industry-standard targets.

Neither side is liable for delays or failures caused by events outside its reasonable control — natural disasters, war, civil unrest, government action, pandemic, large-scale internet or power outages, or industrial action. The affected side informs the other promptly and resumes performance as soon as practicable.

The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods (CISG). Mandatory consumer-protection provisions of the state in which a client acting as a consumer has their habitual residence remain unaffected.

The exclusive place of jurisdiction for all disputes arising from or in connection with this contract is — to the extent legally permissible — the registered seat of Velvet Vizion ([Stadt]), provided the client is a merchant, a legal entity under public law, or a special fund under public law.

We prefer to resolve disagreements directly and in good faith. Before either side begins court proceedings, both attempt an informal resolution by escalating to the senior contact on each side.

Our offering is directed at practices and businesses; the Services are generally engaged in the course of a commercial or independent professional activity (contracts between businesses, § 14 BGB).

If you exceptionally act as a consumer within the meaning of § 13 BGB (e.g. an individual outside their professional activity), the statutory consumer-protection rights apply, including any right of withdrawal (§§ 355 ff. BGB). In that case we provide a separate withdrawal instruction (Widerrufsbelehrung) with a model withdrawal form before the contract is concluded; a 14-day period applies.

For services we begin, at your express request, before the withdrawal period expires, the right of withdrawal may lapse early or give rise to an obligation to pay reasonable compensation for services rendered up to withdrawal (§§ 356, 357 BGB). The specific instruction in the individual case prevails.

Note (§12.6): The exact formulation of the consumer and withdrawal provisions and of the liability limits must be reviewed by qualified legal counsel before publication.

We update these Terms when our services, our processes, or the law change. The version published here applies (see “Last updated” above). For ongoing engagements, the version agreed at the time of conclusion governs unless we expressly agree otherwise in writing.

Questions about these Terms go to kontakt@velvetvizion.eu. See also our Privacy Policy.